At Graphtek, every item is made to order with your names, photos and messages. Because each product is unique, we cannot resell it, so our return policy is different from a regular store.

Personalized items

We do not accept returns or exchanges for personalized items if you change your mind, order the wrong size or option, or if the item matches the proof you approved.

Damaged, defective or wrong items

If your order arrives damaged, defective, or different from the proof you approved, we will make it right.

• Contact us within 48 hours of delivery at contact@graphtekusa.com or +1 516 787 6813.
• Include your order number and clear photos of the item and the packaging.
• After we review your claim, we will reprint the item at no cost or issue a refund to your original payment method.

Please keep the item and the packaging until your claim is resolved.

Cancellations

You can cancel your order within 12 hours of placing it, as long as you have not yet approved your design proof and production has not started. After production starts, the order cannot be canceled.

Proof approval

For most personalized items, we send you a design proof before production. Please check spelling, names, dates and photos carefully. Once you approve the proof, we produce the item exactly as approved, and errors in an approved proof are not eligible for a refund or free reprint.

Colors and materials

Colors may look slightly different on the finished product than on your screen. Small variations in wood, crystal, acrylic and handmade finishes are normal and are not considered defects.

Refund timing

Approved refunds are sent to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

Contact us

Graphtek LLC — Freeport, NY Email: contact@graphtekusa.com Phone: +1 516 787 6813